Return and Exchange Policy
We want you to be completely satisfied with your purchase. However, if you are not satisfied, please read our return policy below.
1. Duration of the policy
Our return policy lasts 14 days . If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
2. Return conditions
To be eligible for a return, your item must meet the following conditions:
- Be unused and in the same condition that you received it.
- To be in his original packaging .
3. Return procedure
Before making any returns, please send an email to peony.signature@gmail.com by specifying your order number as well as the subject of the return . Once your request is validated, you will receive instructions for shipping the product.
4. Returns Shipping
Returned items must be sent by Colissimo with a tracking number at your expense. Return shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from the total amount.
For the international returns , please note that we We do not take responsibility for customs taxes . You are responsible for paying these taxes. If they are not paid by you, they will be deducted from the amount of your refund .
Depending on where you live, the time it may take for you to receive your exchanged product may vary.
5. Refund or credit
Once the item is received and inspected, you will receive a to have in the form of promo code corresponding to the amount of the item (excluding shipping costs) for a direct exchange on our site. You also have the option of requesting a refund , less shipping costs.
6. Items not eligible for return
Certain items cannot be returned, such as:
7. Exceptions to Refund or Exchange
In certain situations, a refund or exchange cannot be granted:
- Any item that is not in its original state , which is damaged or presents missing parts for reasons beyond our control.
- Any returned item more than 14 days after delivery .
If you have any additional questions regarding our return policy, please do not hesitate to contact us at peony.signature@gmail.com .
